FAQ's - The Halton Outdoor Club
1. Where is the office located?
The Halton Outdoor Club does not have a physical office.
2. How do I contact the manager?
Phone us: 905-634-2012 unless otherwise specified
The manager works from home. PLEASE do not call after 9pm or before 8am.
Email the club manager info@haltonoutdoorclub.ca unless otherwise specified.
3. When is the manager available?
The manager is generally available from 2-6pm Monday to Friday. Email is monitored during off hours for time sensitive issues, and they will be addressed accordingly.
4. What is the mailing address for the club?
The mailing address is 3023 New St., PO box 91565, Burlington ON., L7R 4L6
5. Who is on the board of directors?
Board of Directors
6. Is there an annual general meeting?
The Annual General Meeting As a not for profit organization, we hold an Annual General Meeting (AGM), which is open for all active club members to attend. Information about the AGM and club documents are available on this webpage for all members to read.
7. Will I receive a membership card when I join the club?
Using the App – select ‘My Profile’ and under your name select MY CARD (a quick and easy way to show a retailer that you are a member)
Using the Website – Log into the website and select your name in the top right corner (your membership card is displayed with options to print it or save it to your smartphone)
8. Is there a joint membership for myself and significant other?
Membership is on an individual basis, and each member requires their own email address.
9. Are children allowed to participate?
We are an ADULT ONLY club. Participants must be a minimum of 18 years of age.
10. What do I do if my personal information changes or I want to change my password?
Go to the app under My Profile and beside the MY CARD button are 3 dots. Select the dots and Edit your Profile. Log into the website and select your name in the top right corner and select the EDIT PROFILE.
11. Can I bring a friend to an event?
Individual registration is required for all events. Non-members can attend a maximum of 2-day trips without committing to a membership. If costs are involved (e.g. ski bus) non-members must pay. Registration is required through the event calendar online. Lessons and extended trips are only available to members.
12. Does the Halton Outdoor Club have an app for the phone?
“Mobile App” we encourage all members to take advantage of the "Wild Apricot for Members" mobile app, to make your Halton Outdoor Club experience even more convenient. Further information and guides on how to use the app can be found on our website under the Members Tab.
13. Does the club communicate regularly about events?
Yes, the club shares a bi-weekly email, Update(r), highlighting upcoming events, which is distributed to all members. In addition, a quarterly Newsletter features past activities, including articles written by members and photos capturing the energy and enjoyment of the previous season. Each issue also includes a feature article by one of our Sports Directors, highlighting the upcoming season’s activity.
14. Does the club have any social media accounts?
The Halton Outdoor Club is active on both Facebook and Instagram, and members are encouraged to follow along. Click on the respective links: Facebook and Instagram
15. When do the various events open for registration?
Events are continuously added throughout the months in all sports. Refer to the Events Calendar every couple of days, so you don’t miss a scheduled activity.
Typically, registration for most events opens 2 weeks in advance of the start date, however, if there is a cost associated with the event, then the registration open date will be greater than 2 weeks. Check the event for the specific date that registration will open.
16. Where do I register for events?
“Attend Events Tab” on the website includes the Events Calendar, along with information on how to self-cancel a registration, extended trips, sport guidelines, information about lessons, etc.
“Events” on the mobile app.
17. How do I find out specific details about an event?
Each event on the website contains information specific to that event. Be sure to scroll down to the bottom of the page for all pertinent information. If you have further questions reach out to the trip leader whose information is on the event template.
18. What do I do if the event is full?
Join the waitlist if the event registration is full. We make every effort to add as many participants as we can keeping safety a priority. Payment is not made if you are on the waitlist. The automated system will register the first person on the waitlist. There is no priority to members.
Keep an eye on your email as we are on an automated system which means you will be automatically registered if a spot becomes available and you will receive a registration email.
19. What do I do if I am registered and no longer available to participate?
“Self-cancel” it is important for members to self-cancel if they are no longer available for an event. You cannot self-cancel for paid events and must contact the manager.
You can also self-cancel from a waitlist. Further information on how to self-cancel can be found on our website under the Attend Events Tab.
20. What is the club’s cancellation policy for paid events?
Each paid event has a specific cancellation policy. Refer to the event and/or the trip information sheet.
21. If I am going to be near the location of a paid event/trip, can I meet everyone at the start location?
NO, you must be registered online and be on the bus to participate in the event. Costs for trips are shared amongst the participants, last minute changes to the itinerary can happen, the liability waiver must be signed, etc.
22. Is there a way to communicate with other members?
“Members Tab”- Forums subscribing to the Forums will keep you updated on Club happenings (instructions are on the Forums page), “HOC Talk” is a blind online discussion forum to chat with other members without your personal email or information shared.
“Marketplace” is the place to buy, sell or trade gear with other members.
23. Does the club have a Photo Gallery?
“Members Tab” – Photo Gallery (instructions are on the photo gallery page to upload only club pictures)
24. Are there retailer discounts available to club members?
“Members Tab” – Retailer Discounts There are several retailers that offer club members a discount. You will be required to show your membership card.
25. Is carpooling available?
The club cannot offer or arrange carpooling services due to our liability insurance. Members can use the forum HOC Talk on the website to contact other members.
26. Can I bring my dog on a hike?We do not allow dogs on any club events apart from a service dog. Contact the manager for more information regarding service dogs.
27. Do I have to have my own equipment to participate?Hiking and Cycling – you must have your own equipment
Kayaking – Generally speaking you must own and be able to transport your kayak to the events. We do have a couple of members that have a 2nd kayak available for rental on a first come basis. Contact the HOC Paddling Directors hocpaddling@gmail.com for further information.
Cross-country skiing and snowshoeing – For winter day trip rentals are available at the event locations, please check with the manager if you have additional questions.
28. I have questions about the paddling program.Refer to the paddling page on the website as there is a lot of information regarding kayaking, the types of kayaks, etc. For further information contact the paddling directors at hocpaddling@gmail.com
